Customer Service Representative
Company: TMX Finance Family of Companies
Location: Clovis
Posted on: April 3, 2025
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Job Description:
Overview
At California Check Cashing Stores, we're more than a financial
service provider; we're a trusted ally for hard-working customers
who are seeking quick and reliable financial solutions. As a
Customer Service Representative, you'll play a pivotal role in our
fast-paced environment by building connections with our diverse
customer base, ensuring seamless transactions and exceptional
in-store experiences.
Responsibilities
Forge connections with customers to cultivate lasting relationships
that drive repeat business.
Skillfully review, validate, and process customer transactions with
accuracy including check cashing, money transfer, and customer
payments.
Proactively maximize customer success by offering personalized
financial services that fit their lifestyle.
Enter and maintain customer information with precision and
integrity into a Point-of-Sale (POS) system.
Build new business by completing inbound and outbound call
campaigns daily.
Assist in customer account management and collections by accepting
payments, monitoring, and managing customer appointments.
Maintain internal and external store appearance and meet
cleanliness standards to enhance the customer experience.
Maintain office security protocols and conduct proper opening and
closing procedures, including management of vault and cash
drawer.
Uphold compliance with Company policies and procedures, and all
relevant local, state, and federal laws and regulations.
Engage in ongoing training and remain updated on our evolving
products and processes.
Work efficiently in a dynamic and fast-paced environment and
effectively navigate multiple tasks with ease to meet individual
and team performance standards.
Maintain a full-time work schedule with regular, in-person
attendance, including weekends. A full-time work schedule for this
position includes, at a minimum, 40 hours per week.*
* Store hours, schedules, and/or the minimum number of hours
required for this position may be subject to change by brand entity
and at the sole discretion of the Company. Speak with your
recruiter for the most up-to-date hourly requirements.
Qualifications
* High school diploma or equivalent
* Excellent verbal and written communication skills
* Professional demeanor with customers and peers
* Meticulous attention to detail and ability to accurately enter
data
* Proficiency in using phone, Point of Sale, Microsoft Office, and
other computer systems
* Must be at least 18 years of age
* Background check required (subject to applicable law)
* Ability to meet the physical demands for this position, which
frequently include: the ability to remain in a stationary position,
including standing up to 90% of the time, the ability to move and
transport up to 25 pounds, the ability to move about inside and
outside of the store, and the operation of mechanical controls,
such as a keyboard.
Preferred Qualifications and Skills
* Experience in check cashing, document verification, and/or money
order processing
* Prior cash handling, cash drawer/vault management experience
* Bilingual (English/Spanish) is a plus and may be required for
certain locations
What We Offer
Our Benefits Include:
* A comprehensive new hire training program
* Access to a robust learning management system, full of e-learning
modules and training programs to help boost your professional and
personal development
* Performance based career advancement
* Educational Reimbursement Program
* Multiple coverage choices for medical insurance, all include free
telemedicine and medical spending account (HSA/FSA) options
* Traditional 401(k) and Roth 401(k) Retirement plan with a
generous Company match program
* Company-Sponsored Life and AD&D Insurance
* Voluntary benefits, including dental, vision, short-term and
long-term disability plans, accident, critical illness, hospital
confinement insurance, and even pet insurance
* Paid Time Off (Accrue 12 days per calendar year plus additional
days for each year of service after the first year of
employment)
* Diverse Culture and Inclusive Environment
* A relaxed, business casual dress code that includes jeans and
sneakers!
Based on current benefit offering, which is subject to change with
or without notice. Certain benefits are subject to the terms and
conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements.
Our Compensation
The base pay for this position is $20.00/hr.
The compensation listed represents only the base pay for this
position, which is just one of the many elements of the Community
Choice Financial Family of Brands Total Compensation package.
About Us
California Check Cashing Stores provide quick and easy check
cashing services for our customers including short term money
services such as Money Orders, Tax Prep Help, Western Union, Bill
Pay Services and Green Dot Visa Debit Cards throughout our many
retail locations across the state.
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills, and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.
Important: The Community Choice Financial Family of Brands will
never ask you for banking or other payment information at any point
during the interview or hiring process, nor will we conduct an
interview via text message. Any official email correspondence will
come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz.
In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to
providing an inclusive workplace free of discrimination based on
race, color, religion, sex, age, national origin, military status,
disability, pregnancy, sexual orientation, gender identity or
expression, genetic information or any other characteristic
protected by applicable law. Candidates of all backgrounds are
encouraged to apply. CCFI Companies, LLC is an equal-opportunity
employer.
Keywords: TMX Finance Family of Companies, Clovis , Customer Service Representative, Hospitality & Tourism , Clovis, California
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